Bottom up accountability? Information, Expectations and Civic Action in India
Research Seminar - Economics, Job Talk
Pallavi Prabhakar
(Norwegian School of Economics (NHH))
Hybrid meeting room
Personal website
Despite years of transparency reforms, their impact on civic participation is not well understood. We study whether government performance information from one of the largest transparency initiatives can motivate citizens to participate and whether changes in beliefs are the mechanisms driving this effect. The initiative tracks 112 of India’s 806 most underperforming districts across key development indicators and posts performance information online for public accountability. We conducted a randomized field experiment with 2,107 adults in a district targeted by the initiative. Over 90% in our setting were unaware of the initiative, and 75% overestimated their district’s performance. Our low-cost, scalable video intervention informed citizens that their district was included, revealed its declining performance relative to neighboring districts, and listed formal grievance channels. Citizens randomly assigned to watch the video were 5 pp more likely to sign the petitions and 8.4 pp more likely to attend workshops on complaint filing portals. They updated beliefs about their district’s low rank and became more aware of the initiative. Citizens who initially overestimated their district’s rank updated their beliefs and increased participation, while we observed no effects among those who had not overestimated prior to treatment. Beliefs about citizens’ influence over service delivery remained unchanged. One month later, beliefs about the district’s rank converged, yet citizens in the intervention group continued to meet civic officials and file complaints. Those who initially overestimated their district’s rank remained significantly more likely to participate. To explain why citizens continue participating despite low perceived influence, we develop a model where participation depends on expected performance gaps relative to aspirational service levels and perceived influence over government. Larger perceived gaps alone can sustain participation through an accountability channel. These findings have implications for 250 million Indians in most-underperforming districts and highlight how prior beliefs mediate effectiveness of transparency programs.
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