10 Nov
2022
Digital Access to Healthcare Services and Healthcare Utilization: A Quasi-Experiment
This paper assesses whether facilitating the digital access to healthcare services impacts healthcare utilization. We exploit the introduction of a user-friendly web portal allowing women aged 25-65 to manage online their appointments in the public cervical cancer screening program carried out by a North-Eastern Italian Local Health Unit (LHU) in November 2019. We report quasi-experimental evidence on how this intervention affected both the program participation and the ability of the LHU to collect information on women’s screening behaviour outside the program.